Therefore we offer all our customers even after the accomplishment of the project the appropriate support and consulting services. If desired, we will stand by 24 hours x 7 days a week in order to support all of your worldwide locations in German or English.
 

Infrastructure

In order to ensure these services, we offer the following infrastructure for interested parties or customers using the ClientHouse service-portal on www.clienthouse.com/support:

TechInfo: Our TechInfo delivers information about current developments on CRM-technology. These include vendor-neutral product comparisons or “Best Practises” for certain areas of customer management.

PhoneSupport: This service enables you to telephonically contact our competent employees. Depending on your service contract you can get through to us between 9am to 6pm from Monday till Friday or 24/7 under +49 (180) CLIENTHOUSE or +49 (180) 254 368 4.

Public Salesforce Solution Database: This database delivers a few contents that are fully available for the users of our MySupport Database. In the public database you can find some problem solving concerning frequently asked questions, e.g. the installation and integration of typical CRM-components.

Email-Support: This service enables you to contact our competent employees per Email at support@clienthouse.com.

ClientHouse MySupport: This describes a personalized self-service offer which enables you to stay in contact with us 24/7. The service is exclusively available for ClientHouse customers.*
MySupport enhances the following functions:

• Search in our complete solution data base
• Signaling of new service queries
• Monitoring of all your service queries which are in process
• Checking of already answered queries

* and for interested parties a 30-day trial