Transforming your business into a customer-centric enterprise is essential to driving revenue and profit.

We show you how a customized CRM solution supports your business in customer-facing departments like marketing, sales, and customer service.

CRM Implementation
The introduction of Customer Relationship Management is a holistic approach which has to focus on the integration of your company structure, your industry specific business processes and your IT solution (CRM system).

We support your CRM approach with following services:

• Business requirement definition
• CRM evaluation and procurement process
• Functional specification
• CRM system customization and world wide roll-out
• Migration of existing data
• Integration of 3rd party systems like ERP or E-Commerce systems
• User Training and Support

CRM Elements
Assistence for the temporary or permanent utilization of individual CRM areas like:

• On-Demand call center to handle an emergency situation (Service Management)
• Campaign management solution to support the market introduction of a new product (Marketing)
• Cross selling initiatives and promotions (Sales)

CRM Optimization
With twelve years experience in the areas of direct and indirect sales, marketing and customer service, a proven project management methodology and expert knowledge in CRM as user and consultants, ClientHouse is an ideal partner for the revision and optimization of your CRM initiative.

We offering following services in this area:

• CRM project audits
• Harmonization of company structure, business processes and CRM implementation
• Enhancement of user adoption
• Improvement of data quality
• Implementation of application and data security according ISO 17799

Technical Implementation
For the technical implementation of your CRM initiative we are using mature CRM technology from salesforce.com and Microsoft.