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E-Commerce
Bridging ClientHouse middleware integrates ecommerce into your CRM system.
Objectives
- Development of a common customer database for all sales channels
- Using important CRM functionalities like marketing, product register and customer service even with ecommerce
- Efficiency and reducing cost with ongoing business processes
ClientHouse Services
- Analyzing The status of your ecommerce platform and CRM strategy, your business processes in the areas of customer acquisition, sales and customer service and identification of integration needs
Integration step-by-step integration of single business objects like contact data (customer data), buying patterns (marketing), products per customer (product registry, support)
Technology Assistance
Common database You can easily handle your ecommerce customers including activities inside your CRM system.Cross-Selling Simplify your direct marketing. ecommerce is the source for customer profile information and buying patterns data respectively and CRM enables a perfect direct marketing.
Customer service also plays an important role in the growth of ecommerce. You can use the CRM contact center for returns processing, call center or your technical support.
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