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Service
Providing a very good service to your customers is most advantageous for your business. Take this chance for your company!
Objectives
- Customer satisfaction through fast and efficient customer service
- Lowering service costs through efficient and automated service processes
- Providing a reliable service, 24 hours a day and 7 days a week
- Transparency of cost, time and effort in services offered
ClientHouse Services
- Buildup Service Center – Establishment and organization of service centers for customer service, support, developing of a business concept, developing IT and Telecommunications infrastructure, team building, process management and ongoing operations
Definition of Services – Analyzing and development of your service offerings (e.g. service policy, service level, escalation steps), organization and quality assurance of your service processes, internationalization of your offers
Setup Service Components – Configuration of your customer service center, including request management, solution database and online-support via the Web; presentation of your service processes, availability, service levels and escalation steps
Technology Assistance
Customer Service and Support - Enable your support stuff to access all necessary information to handle customer inquiries, contracts, warranties or product returns quickly and competentlyService Planning - Organize your service processes more efficiently through a good overview of time, deployment and resource planning, returns and all other service activities
Request and Complaint Management - Collecting all important information about a service activity in a good structured electronic record and at anytime you will be well-informed about the actual customer situation.
Email Response Management - Let your customers decide which support channel they want to use (e.g. integration of email, phone and Internet)
Knowledge Database - Provide your employees with a solution database to answer frequently asked questions (FAQs)
Service Analyzes - Reporting service costs, reaction times, profitability and customer satisfaction will help you to increase product quality
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